Technical support
Help with troubleshooting, calibration, and operating questions through phone and email support.
Valiani expertise. Backed by Crescent.
Expert support.
Beyond the
first cut.
One annual plan. Expert technical support for your Valiani. Get practical help with troubleshooting, operating questions, and V-Studio from Crescent’s Valiani factory-trained technicians.
Valiani Care+ Annual Technical Support
$950.00 USD
One year of technical support · One-time purchase
Confirm machine eligibility with our team before purchasing. On-site visits and parts are separate.
Technical-support service plans. Separate from warranty coverage.
Factory-trained expertisePhone & remote assistanceOne annual support plan
01 / Connected expertise
Keep your focus
on the work.
From everyday operating questions to troubleshooting, get practical guidance from people who know your Valiani.
Remote assistance
When needed, a technician can connect through TeamViewer to diagnose software issues, review settings, and provide guidance. Internet access is required.
V-Studio expertise
Software support and basic operational training to help you use your system with confidence.
On-site options
Hands-on service is available by separate quote, subject to machine eligibility and technician availability.
02 / Annual support
A year of support.
A team to turn to.
Ongoing access to technical guidance for the questions, adjustments, and challenges that come with everyday production.
Valiani Care+ annual plan1 year
- Phone and email technical support
- Remote assistance through TeamViewer
- V-Studio software support
- Basic operational training
Phone support hoursMonday–Friday · 9 a.m.–5 p.m. CSTExcluding major holidays.
One annual technical-support plan. On-site visits and parts are not included.
03 / Hands-on service
Precision deserves
expert attention.
When your machine needs hands-on care, ask about a scheduled on-site visit. A technician can evaluate its condition and help address maintenance and operating needs.
- 01Overall system evaluation
- 02Gantry and cutting-head inspection and cleaning
- 03Cutting-head calibration
- 04Basic maintenance and operational training
Repairs or replacement of damaged or worn parts may also be performed. Parts are billed separately. On-site service is quoted separately and scheduled subject to eligibility and availability.
Request an On-Site Quote04 / Good to know
Clarity.
From the start.
Is Care+ the same as my warranty?
No. Valiani Care+ is a technical-support service plan—not an extension of your manufacturer’s warranty. Warranty eligibility, coverage, and exclusions are governed by the applicable Valiani warranty terms.
View Warranty DetailsAre on-site visits included?
No. On-site service is a separately quoted option, subject to machine eligibility and technician availability. Parts are billed separately. Contact our team to discuss your machine and the work required.
What do I need for remote assistance?
Remote assistance uses TeamViewer and requires an internet connection. Our team can explain the connection requirements and help determine whether remote assistance is appropriate for your issue.
How do I enroll in Care+?
Contact our Valiani team to confirm machine eligibility and service arrangements, then add the annual Care+ plan to your cart. On-site service is quoted separately.
